Policies

Complete Company Policies
Sales Tax: NV residents must add 7.75% sales tax to their orders
Credit Card Processing: All credit card payments are processed through our parent company, On The Web Marketing Group, Inc. and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer or process the order at a later date or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.
Billing Errors & Omissions: Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 24 hours of our sending the order confirmation email to the customer. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his/her email address, the email address is incorrect or the customer does not receive the email for any reason, the customer waives his/her right to correct an invoice. On The Web Marketing Group is not responsible for any typographical or erroneous errors.
Return Checks: Any returned checks will be subject to a $20.00 Processing Fee
Pricing and Availability: If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. After we have received your order, we will also inform you if any items in your order prove to be unavailable.
Jurisdiction: On The Web Marketing Group, Inc. and Participant agree that any action or proceeding brought to enforce or otherwise arising out of or relating to this Agreement shall be commenced and maintained exclusively in any state or federal court located within Clark County, Nevada, having subject matter jurisdiction with respect to the dispute between the parties.
30 Day Return Policy, No Questions Asked: Any single item purchased from us (excluding clearance specials) can be returned for a refund when received in our warehouse within 30 days from the day you received the item, no questions asked. The refund amount will be the full purchase price of the item less all shipping fees based on either the actual shipping fees or fixed shipping fees, which ever is higher. The item must be in its original condition and packaging and prior authorization (RMA#) must be arranged by email.
Cancellations: If for any reason you have not received an item within 4 weeks, and if you desire to cancel the transaction, we will cheerfully refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility, and if the item has a stated shipping time of more than 4 weeks, then the time frame necessary for a cancellation to be permitted shall be the longest shipping time stated plus 25%. For example, if the shipping time is stated is 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You must call or e mail us to let us know that you would like to cancel your order. Orders may not be cancelled prior to receiving the items unless the terms above regarding the delivery timeframe have not been met. Refused, returned or cancelled shipments that are not and/or will not be accepted by the customer for any reason, including non payment, are subject to a 30% restocking/cancellation fee plus the cost of the shipping and return shipping if applicable (this will be the actual shipping cost, not the 15% fixed rate shipping). We will replace any damaged parts and then restock the item. After you receive the furniture, please refer to section labeled '30 Day Return Policy, No Questions Asked'.
Assembly is Usually Required: Most house hold items require assembly. Assembly is usually very easy and requires normal tools such as screwdrivers, wrenches and other tools typically found around the house.
30 Day Warranty: We warranty everything we sell to be free of manufacturers defects for a period of 30 days. In most cases, we will simply ship you a new part, however we may either repair or replace the defective parts at our discretion. We will pay the shipping to send any covered warranty repairs or replacement parts to you.
Website Catalog References: All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and/or actual construction materials. Manufacturers will sometimes make minor changes to design or construction. We reserve the right to substitute identical items from alternate vendors for any out of stock items. For more detailed information contact us via our email form.
Multiple Purchase and Commercial Use: Chairs purchased in quantities of more than 6 or any other identical item purchased in quantities of more than 2 will be excluded from the 30 day money back guarantee. Any item purchased for commercial use will not be warranted for damage resulting from commercial use.
Acceptable Methods of Return: Due to the fact that our office/shipping facility is located in a building that is not zoned for shopping or general public traffic, customers may not visit us in person. Merchandise must be returned to us via a licensed, bonded and insured delivery carrier (UPS, FedEx, Roadway, etc. . .) Merchandise may not be returned in person to our shipping facility by the customer/recipient. MERCHANDISE MAY NOT BE RETURNED TO US BY U.S. MAIL. IT WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
Damage: If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and will choose to repair or replace the damaged product. We may require photos of the damage or defect before a repair or replacement can be arranged. You are responsible to save the damaged items either until someone comes to pick up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15% fixed rate shipping) plus any cancellation fees as applicable under section titled 'cancellations'.
Delivery Method: All deliveries will be made by a shipper chosen by On The Web Marketing Group. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason determined by our shipping department, the package may and/or will be shipped with a shipping company of the shipping department's choosing. Delivery will be made by the shipper's normal delivery method. UPS, for example, will deliver to your door and, if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items (too large for UPS) will be sent via delivery truck that will only get the item to the 'sidewalk'. You will need to carry the item into your home. This is common in New York City and other areas with 'High Rise' buildings. The delivery company will only give a time period, which sometimes can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries; if you would like to arrange a Saturday delivery, please email for additional pricing. If the recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all 'redelivery' charges that may apply.
Outside of the 48 Contiguous U.S.: Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause. If it is necessary for damaged parts to be returned to On The Web Marketing Group, the shipping will be the responsibility of the customer.
Shipping Rates: Shipping fees for household goods are 15% of the purchase price for merchandise shipped within the continental USA. There is a $5.00 minimum shipping fee for household goods. Shipping fees for most household goods to Canada are 30% and Alaska/Hawaii/Puerto Rico/Virgin Islands are 45% of the purchase price. You will be notified for your approval before your order is processed if the cost for shipping your order to Canada, Alaska/Hawaii/Puerto Rico/Virgin Islands is higher than the amount stated here. The cost for shipping jewelry related items is a flat $8.75 per order, regardless of the number of items, to any location within the continental USA. Shipping fees for jewelry related items to Canada are a flat $17.50 and Alaska/Hawaii/Puerto Rico/Virgin Islands are a flat $24.99. Any duties, taxes, customs charges, brokerage fees or other expenses of any kind will be paid by the customer directly, however, if billed to the shipper, the shipper will bill the customer's credit card on file.
Expedited Delivery: Any time specified shipping methods (example: overnight service) are only guaranteed to ship by the day agreed. We have no control and therefore make no promises or guarantees as to the delivery company performing as it promises.
What are my shipping fees?: Shipping fees for household goods are 15% of the purchase price for merchandise shipped within the continental USA. The minimum shipping fee is $5.00 for any household goods. Shipping fees for household goods to Canada are 30% and Alaska/Hawaii are 45%. You will be notified for your approval before you order is processed if the cost for shipping your order to Canada, Alaska or Hawaii is higher that the amounts stated here. The cost of shipping jewelry related items is a flat $8.75 per order, regardless of the number of items to any location within the continental USA. Shipping fees for jewelry related items to Canada are a flat $17.50 and Alaska/Hawaii are a flat $24.99. Any duties, taxes, customs charges, brokerage fees or other expenses of any kind that are owed by the customer which are billed to the shipper will be invoiced and billed to the customer's credit card on file. If the cost for shipping your order to Canada, Alaska or Hawaii is higher than the amounts stated here, you will be notified for your approval before you order is processed.
Do I need to add sales tax to my order?: Sales tax is only charged to items ordered from or shipped to an address in the State of Nevada.
Can I pay by check or money order?: If you would like to pay by check or money order (post office, bank, 7 11 etc..) please follow the instructions for US mail orders. Go to our web site and fill out the online order form but do not push the submit button, instead print the form. If you can't print the form, just copy the information onto a piece of paper. Send this with your payment to On The Web Marketing Group 2651 Crimson Canyon Dr. Suite 190 Las Vegas, NV 89128 Please make check payable to 'On The Web Marketing Group' Please note that any personal or non guaranteed payment checks will be subject to a 14 day hold before any item can be shipped.
Do you charge a restocking fee?: When you ship an item to us for refund or exchange, there is never a restocking fee. Please note however that the actual shipping charges are not refundable.
What type of payment methods do you offer?: We offer our customers several convenient payment options. We accept most major credit cards including MasterCard, Visa and Discover. You can also pay by check, money order or cashiers check. Purchase orders are only accepted from government agencies and fortune 500 companies for amounts over $1000.00
Can I cancel my order?: We fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations, therefore, simply are not possible. You of course, are still entitled to our unconditional 30 day money back guarantee which begins the day that you receive your order. If the customer refuses the item at the time of delivery, actual shipping charges will also apply for the delivery and return of the merchandise. There is also 30% restocking/cancellation/processing fee for orders that are refused at time of delivery by the customer.
Do you have a catalog that you can send to me ?: Our web site is our full catalog. It contains all of the items that we sell. We do not have a traditional paper catalog available for distribution.
Can I place an order by US Mail?: We are happy to accept your order through the mail. We will need the following information: Name Address City/State/Zip Home Phone Number Work Phone Number (optional) Email Address Quantity Model # Please attach your personal check, money order, or cashier's check and mail to the following address: Sales Department On The Web Marketing Group 2651 Crimson Canyon Dr. Suite 190 Las Vegas, NV 89128 Please make check payable to 'On The Web Marketing Group' Please note that any personal or non guaranteed payment checks will be subject to a 14 day hold before any item can be shipped.
Am I buying real wood furniture?: The majority of our items labeled wood furniture are made from parawood which is an extremely hard wood similar to oak or rock maple. It is grown in Asia. You probably have seen this wood in retail furniture stores right in the city where you live. It looks so much like oak or maple that many retailers find it easier not to tell you that it is parawood.
Who is the manufacturer of your items?: Our items are purchased through major manufacturers throughout the country. We have agreements with these manufacturers that we will not divulge the name or product ID's in exchange for allowing us to sell the items online for the low prices we charge. However, when you receive the products, they will show the vendors name on the box and will include any warranty offered from the manufacturer.
What if I'm not satisfied with the product ?: If you receive an item that you are not happy with for any reason, you may return it for a full refund. To receive the refund, the item must be received in our warehouse within 30 days from the day you received it. You will be refunded the full purchase price of the item less all shipping fees based on the actual shipping fee or fixed shipping fee, which ever is higher. Just send us an email to refunds@otwmg.com stating you would like to return an item and ask for a return merchandise authorization number. Items purchased from our Specials pages cannot be returned for refund or credit.
How do you warranty your products?: All of our items are guaranteed for 30 days (from the time the items are received) against defects in materials and workmanship.
Can I purchase chairs separately?: Most of our chairs are available separately and can be found under the heading of chairs. If you are looking for a chair that you have seen elsewhere on our site, and do not see it under the 'chairs' heading, please let us know and we will be happy to price it separately.
Do you match prices from other websites?: We will be happy to match the price of any competitor online or off. We will need the item number, price and either the web site address or a faxed copy of the advertised price that we need to match. We will match the price for the cost of the item plus the cost of the shipping charged by the other company. All price matching must be requested before your order is placed; we will not be able to match prices after an order is placed.
Do I have to order online?: You may call our toll free telephone number to place an order. The number is the number listed above and we are here at the order desk from 7:00am to 5:00pm PST, 7 days a week.
What is a complete bed vs. Headboard/Footboard?: When you purchase the 'complete bed' you are getting a headboard, footboard and the bed frame that the mattress and foundation rest on. If you order just the headboard and footboard, you will need either metal side rails or a metal bed frame that has brackets for both the headboard and footboard. Our complete bed comes with a very sturdy bed frame which is stronger and recommended over just metal side rails.
Can you send me a color sample?: Sorry, we don't have color samples to send out. Our color photos of the products we sell are true to color in that we don't alter a color or try to enhance it. However, the setting on your monitor may effect the appearance of the color. If you absolutely, positively must have an exact match, we recommend that you shop at your local retailer. While you probably won't get a great price, at least you will be able to match your colors exactly. But please keep us in mind later, when color matching is not an issue.
How do I know you received my online order?: You will receive confirmation from us by email as soon as your order is received and also when you order is shipped. If you don't receive your confirmation you may inquire by contacting us via our email form. We can be reached at 1 702 304 0909 if you don't have an email address.
How long will it take for my order to arrive?: In most cases, your order will arrive at your home or business in about two weeks or less from the time the order is placed. Please note, however, that this is not guaranteed. We guarantee that your items will ship within 4 weeks except for items that have a stated shipping time of more than 4 weeks. Please see our policies for complete details. Once your order ships we will forward the tracking information through email.
What if my order arrives damaged?: If an item in your order arrives damaged do not refuse delivery. Instead, inspect the contents of each package thoroughly and make note of the extent of the damage preferably with the delivery person there. Write a note on the delivery invoice for each item damaged and then call our office or email us within 24 hours. (See policies for more information.)
Do you ship overseas?: Sorry, we only sell to the USA and Canada.